We will happily refund, exchange or credit any online order, returned within 60 days from the date of order, providing the goods are unused, unworn and in as-new condition with all packaging intact.
Once the returned item has been received by the Mont warehouse a credit or refund will be processed to you within 72 hours or the next business day. If the item is to be exchanged then the new item will be despatched within 72 hours. If the original order qualified for free shipping, the replacement item will be shipped for free, if not we will be in touch to collect shipping payment.
If you have any questions regarding product returns, please contact CustomerService@mont.com.au or phone customer service on 02 6162 0900.
Returning a product is a simple process
1. Go to https://www.mont-usa.com/pages/mont-returns-form.
2. Simply fill this form out and follow the instructions to send the goods back to Mont.
3. If you require assistance please email customerservice@mont.com.au.
Sending the item to Mont
The cost of freight for returning the item to Mont is your responsibility. We recommend that returns are sent via registered post or a freight system that offers a tracking service as we do not accept responsibility for items lost in transit.
There are some circumstances where we do offer free returns,
these are for items that are either:
• Faulty
• Not as advertised
• Arrive too late
• Incorrect product or size was received
If you receive a product from Mont and it falls into any of the above-mentioned categories the cost of the return will be our responsibility. Simply contact our customer service team at CustomerService@mont.com.au and you will be provided with details of a free postage account to use for the return of the item.
Address Details
If you are returning an item back to Mont please use one of the following addresses:
By Courier
Mont Adventure Equipment
14 Pirie Street, Fyshwick, ACT, 2609, Australia
By Post
Mont Adventure Equipment
PO Box 472, Fyshwick, ACT, 2609, Australia
Items that cannot be returned
Under consumer protection laws there are several exceptions on the return of products. These are as follows:
Any load bearing climbing, rope access or safety equipment cannot be returned due to legal and safety requirements.
Underwear and thermals such as boxer shorts, briefs, sports bras and long johns cannot be exchanged due to health and hygiene regulations.
Restrictions
This return policy relates to the return procedures for products purchased from the Mont Adventure Equipment USA online store only. If you wish to return a Mont product purchased from a Mont retail stockist please return the item to the original place of purchase.
